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You can report a claim directly to Victor Canada using 3 different methods as follows:

Email (claims reporting): [email protected]
Telephone: 1-800-267-6684
Facsimile: 1-613-786-2001


The CICC insurance plan covers claims for an error, omission or a negligent act in the rendering of services as an Immigration Consultant in accordance with regulations of the CICC.

Any alleged or potential claim received by an CICC licensee (verbally or in writing) should be reported promptly to Victor Canada. If a CICC licensee is aware of any circumstance which could reasonably give rise to a CLAIM, the CICC licensee shall give written notice thereof to Victor Canada as soon as practicable. In other words, do not ignore circumstances and report any third-party complaints against you immediately, so Victor Canada can properly investigate the claim on your behalf.

It is the responsibility and obligation of the CICC licensee to personally report any potential or alleged claim to Victor Canada. Upon receiving verbal or written notice, the claim should be reported directly by the Insured (CICC licensee) and not from the third party making the complaint against the CICC licensee. Victor Canada needs the CICC licensees version to confirm the specific details of the alleged claim and to determine coverage under the program.

CICC licensees that have enrolled in the CICC insurance program and any present or former employee while acting within their scope of their duties.

Yes, a $500 deductible is applied per loss and will be the responsibility of the individual CICC licensee.

Yes, the application process authorizes claims information to be released by Victor Canada to the Registrar of the CICC for review of licensee conduct and for educational purposes. All claims information is handled with confidentiality.

The overall claims results of the entire program will have an impact on the rates and are reviewed annually. Individual claims are currently not being surcharged but subject to review on an ongoing basis depending on the circumstances.

A claims adjuster will be assigned by Victor Canada to review your claim and will contact you to discuss the claim. Victor Canada claims can be reached at 1-800-267-6684. You can also call your broker, Acera Insurance, for claims follow up or assistance with claims service at 1-877-432-5118.

Victor Canada Insurance Managers underwrite the CICC insurance program. Victor Canada has been a trusted name in professional liability for many years. As a leading managing general agent in Canada, Victor Canada offers insurance programs for individuals, professionals, organizations and businesses, which are available exclusively through brokers and plan advisors across the country.

Victor Canada’s insurance programs are underwritten by a select group of carriers who have demonstrated leadership in the industry. With offices in Edmonton, Ottawa, and Mississauga, Victor Canada has more than 240 employees across the country.

For more information, please visit Victor Canada’s website at

Established in 1969, Smith Petrie Carr and Scott Insurance Brokers has evolved into one of the largest independent Insurance Brokerages in Eastern Ontario. Our team of over 40 licensed insurance professionals pride themselves on serving the needs of our clients by specializing in niche insurance products. We offer a wide range of insurance solutions for large employers and associations including affinity commercial programs, group home and auto insurance, plus life and group health benefit plans.

We have received many industry awards including IBAO Brokerage of the Year, we are a certified Gold Seal Broker for meeting industry business standards and a member of a select best practices organization called Canadian Broker Network.

As your broker, we represent you in the insurance transaction. We have access to multiple insurance markets and assist you in placing insurance coverage with the best-matched insurance company, based on your needs for coverage, meeting our service standards and competitive insurance terms.

We are now Acera Insurance Services Ltd. after a 2022 merger between our parent company, Rogers Insurance, and CapriCMW Insurance.

Protect your Business Against the Unexpected

You’ve worked hard at your business goals and growth. A Professional Liability Insurance plan helps maintain your business through the hard times.

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Rogers Insurance and CapriCMW Merge to Become Acera Insurance.

Smith Petrie Carr & Scott, as part of the Rogers Insurance Group, is now Acera Insurance.

As one unified company, we are now one of Canada's largest independent and employee-controlled brokerages.