As cases of the novel Coronavirus (COVID-19) continue to spread, we’d like to share with you our plans for how we will continue to serve you while we all work towards reducing the level of social contact in the short term.
We are OPEN for business and serving customers is our top priority. Considering current circumstances, we all want to do our part to reduce unnecessary social contact to help mitigate the spread of this virus. We have implemented a work-from-home policy for all our employees. For now, all transactions will be conducted by phone, email or video chat and public access to our office has been suspended.
For any changes to your policy or if you have any questions, feel free to contact your broker directly.
Insurance Company Delays
Since the COVID-19 pandemic is a global event, we have received communication from insurance companies that their service levels are being challenged. This means it is becoming increasingly difficult to get a timely response from underwriters on change requests or different coverage options. We will continue to work with our insurance company partners to minimize the impact of this slowdown.
After hours claims reporting
For claims reporting, if you need immediate assistance after hours, please call our 24-hour emergency claims line at (613) 237-2871 and press “4” to speak with a Smith Petrie Carr & Scott claims representative.
For further information about reporting your claim directly to your insurance company, click here.
Payments – online through your bank
Insurance premiums can be paid using online banking for the following institutions: CIBC, Credit Union 1, Desjardins, Royal Bank and Scotiabank Please follow these steps:
- Go to the online bill payments section on your banking portal.
- Add payee – search “Smith Petrie Carr & Scott”.
- Enter your account number exactly as found on your insurance invoice.
Payments – via credit card
Click here to make a payment on your policy.
If you have any questions, please do not hesitate to contact us at (613) 237-2871.